Dealing with the Dark Side (of at&t)

I’ve had AT&T cell phone service for 7 years now. ATT, then Cingular, now “the new AT&T.” New as in, new ways to screw you over. Their service has gotten shittier and shittier, and I have turned more and more into “angry old man” when I call them with some jacked up charge. Needless to say, I was overjoyed when they ALSO took over SBC telephone service & Internet/DSL, which I also have.
I won’t bore everyone with details, but needless to say, I finally had it out with ATT’s poopfest, and decided to put my foot down. What happened? Well I saved $20 a month on my DSL service and over $100 on a cell phone bill after I was repeatedly told by AT&T they couldn’t help me. (For those of you who are new to the dark side with Iphones, be prepared.) When the time comes, here’s what you can do to save yourself some money and hassle of dealing with knitwit operators at AT&T.
File a complaint online with the California Public Utilities Commission. It literally takes about 5 mins. In 3-4 weeks of filing, you’ll get a call from an ATT rep. kissing your butt asking what they can do to help. It’s that simple!
http://www.cpuc.ca.gov/PUC/forms/Complaints/filecomplaint.htm




